FAQs

Welcome to our FAQ section! Here you'll find answers to common questions and answers about Vancouver’s premier dog daycare and grooming services, products and policies. If you have any other questions or need further assistance, please contact us at shop@fetchingforever.com, call us at 604-977-3647 or stop by and say hello in person at 3080 Cambie St, Vancouver, BC, V5Z 2V9 .

1. What services do you offer?

Dog Daycare. Dog Grooming. Retail Dog Treats, Chews, Toppers and more.

2. What products do you offer?

We offer a range of products for pets, with our main focus being treats and chews. We also offer a selection of food, toppers, engaging toys, stylish accessories, and more that is always changing.

3. How can I place a retail treats order?

You can peruse our lineup at https://fetching-forever-shop.square.site/

4. What do I need to do to get my dog into Daycare services?

You will need to book a 2 hour trial here: https://fetchingforever.setmore.com/ We will then contact you with an email detailing our services offered. You will need to provide a proof of vaccination and answer a few question before the trial. After a succesful trial you are able to book your dog for Full or Half days online as needed.

5. Can I get my dog groomed today?

Depending on the service and the groomer we are booked anywhere from two days to two months in advance. Because of the skillset of our Japanese Master Groomer, it is recommended to book 4+ weeks in advance, and book your next visit at pickup.

6. Your prices are higher than certain other places, why is that?

We have different pricing tiers that honor and reflect the skillset, training and care each member of our team offers for you and your dog. If you want your dog groomed cheaply, it will often be subjected to an assembly line type of environment and endure part of its time locked in a cage with a dryer pointed at it unsupervised. We don’t believe in this approach. Everything our groom team does is from a humanity over vanity perspective. Grooms are one on one, which establish a relationship and a respect with your dog, rather than approaching the groom as a task to be finished as quickly as possible. A day with our groomers is like any day at the spa, it’s with care, respect and soothing so your dog not only looks incredible but feels fantastic too!

7. What forms of payment do you accept?

Debit, Visa, Mastercard, Apple/Google Pay, Cash.

8. How can I contact customer service?

You can reach our customer service team via email at shop@fetchingforever.com or by phone at 604-977-DOGS. We are here to assist you with any questions or concerns you may have.

9. Do you offer gift cards?

Currently, we do not offer gift cards. However, we are continuously exploring new options and may introduce gift cards in the future.

10. Why should I bring my puppy in for grooming even if they are not yet fully grown?

For a dog, there are a LOT of sensations happening during a typical grooming service. Having your puppy come in for shorter baths and trims before a full groom is wise due to any of the following things your dog needs to be trained to be comfortable with:

  • Being wet with a spray-head calmly all over in a bath tub

  • How to handle being scrubbed with soap, including face and booty

  • Getting used to the sound and feel of a high velocity blow dryer

  • Learning to enjoy brushing and combing

  • Getting accustomed to the feel of clippers and dremels

  • How to be held in specific placement for short period of time

  • Getting used to things happening around their face

  • How to have their feet handled and manipulated